EANS-News: USU presents the new Valuemation Release 3.6

Focusing on process automation and planning simulation

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technology

Möglingen (euro adhoc) - Business Service Management (BSM) integrates
IT to increase its benefit to business. With the new Version 3.6 of
the Valuemation product line, USU supports basic issues to realize
this business added value. In addition to user interface improvements
and the numerous new functions of the individual modules, the focus
is now in particular on process automation, the simulation of
planning scenarios, and their visualization with helpful
"dashboards". Valuemation 3.6 has already passed ITIL® v3 compliance
with flying colors! The independent ITIL® consultancy firm, Pink
Elephant, has certified the USU products in 12 ITIL® v3 disciplines.

Process automation minimizes IT operating costs

At approximately 70 percent, IT operation still accounts for more
than the lion´s share of IT spending. Reducing this cost pool with
continuous process automation and standardization is a key IT
requirement, especially in these difficult economic and financial
times. The topic of complex IT service process automation is a
pervasive theme in the Valuemation modules. For Version 3.6, new
dynamic process templates have been developed for the "Change
Management" and "Request Fulfillment" areas in particular. This
allows companies to also automate very complex processes, e.g. as
part of IT application processes.

Let´s take a look at a software order: The user selects the requested
product from an IT service catalog and consequently activates an
approval process. Following the respective check and release the
application is processed fully automated. The system determines if a
license of the selected software is available in the pool inventory,
reserves this as required and books it on the target system.
Otherwise a procurement process is started via the Asset Management.
If the item is available, a software distribution is initiated, which
installs the program. A time-controlled inventory scan then checks
that the installation was successful. The current status is then
updated in the CMDB. The asset is given the "Installed" status, the
license is awarded and assigned. The user receives feedback that the
service order has been successfully completed.

The templates provided by the system can be flexibly configured in
line with the individual processes, and, very importantly, they can
also be presented graphically. The really special thing here is that
not only the execution of the processes can be automated - so too can
the documentation, because business services require documentation in
the CMDB that is both comprehensible and complete in every respect.

Simulation and graphic presentation of planning scenarios

How do long response times affect online sales? How does the ratio of
open to closed tickets change when I increase the first-call
resolution rate, and what resources are required for this? On the
basis of the historical data of defined key performance indicators
(KPI), the dashboards in Valuemation 3.6 allow various planning
scenarios to be simulated, and planning and resource adjustments can
be justified.

All decision-relevant information from Valuemation is presented in a
modern reporting environment with graphic visualization. The mass
data can be prepared here in different chart forms. This provides
helpful, informative key performance indicators at a glance. The
role-based access to existing dashboards and their content is
regulated in the administration environment. Users therefore do not
need any additional reporting software. What´s more, the dashboard
module can be easily linked to existing portals on an intranet or
extranet, or on the Internet.

Business Service Management all from one single source

Release 3.6 is available right now. In addition to the usual version
upgrade, USU also offers its customers a "Core Upgrade". This allows
customers to change quickly with customized adjustments. Companies
that orientate themselves towards ITIL®, will benefit from the
comprehensive compliance with the industrial standard. In essence,
these integrated new software modules operate at the interface
between the technical side and business side on a standardized
platform to promote efficient business workflows. All from one single
source.

The highlights of Valuemation 3.6 are presented in an executive
summary
(http://www.usu.de/konzern/downloads_businessservicemanagement.html)
and in web events
(http://www.usu-ag.com/english/events/webevents/dates.html)

end of announcement euro adhoc
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ots Originaltext: USU Software AG
Im Internet recherchierbar: http://www.presseportal.de

Further inquiry note:

Gerick Thomas

Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technologie All Share
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