EANS-News: USU World, 19 & 20 May 2010, Ludwigsburg Palace

Industry conference for knowledge-based IT and service management
showcasing practical experiences as well as new trends

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Company Information

Subtitle: Industry conference for knowledge-based IT and service
management showcasing practical experiences as well as new trends

Möglingen (euro adhoc) - The USU World conference on 19 & 20 May is
the first international industry conference for knowledge-based IT
and service management. This multifaceted topic will be discussed in
the historic premises of Ludwigsburg Palace by over 150 specialists
and managers from both Germany and overseas. Together and from
different perspectives - but always rooted in real-world practice -
we will investigate how transparent information can be a vital tool
for knowledge-intensive service processes. Whether in technical
support, operational IT, the call center or other areas, need-based
service knowledge makes companies more productive and more agile.
Costs are reduced and risks are minimized. On a global scale. The USU
World conference follows the tradition of the USU customer
conferences, which reach the 20-year milestone in 2010. The aim of
this year´s anniversary event is to offer both existing and potential
customers as well as partners from 15 nations an interactive
professional forum with many practical benefits and insights. You´ll
get the full picture in presentations, moderated discussions,
workshops and demonstrations as well as in one-on-one conversations.

Top-notch, internationally renowned keynote speakers and subject-area
specialists will offer their insights into strategically oriented
topics, yet also present practical topics on a much applied level.
For example, David Ratcliffe, President and CEO of the well-respected
ITIL consultancy Pink Elephant, will talk about `Knowledge as a
critical factor for success when implementing IT service management´.
Jens Bohlen from the Services Divisional Board at Wincor-Nixdorf will
be speaking, as will Philippe De Geyter from the Managing Board for
Information Technology at Deutsche Leasing AG, and Alessandro
Musumeci, CIO of the Italian state railways. Last but certainly not
least, Erwin Staudt, President of the VfB Stuttgart soccer team, will
look at how companies can learn from their customers. A team of
simultaneous interpreters will render the main presentation series in
German and English.

Hans-Peter Fröschle, Managing Director of itSMF Deutschland, will
present the findings of the latest market study "Configuration
Management 2010". The event will focus to a high degree on practical
implementation: organizations such as Allianz Shared Infrastructure
Services, City of Cologne, Germany, Swiss utility company Berner
Kraftwerke, gkvi and the Touring Club of Switzerland will be
reporting on their practical experiences. As early as May 18,
potential customers will have the opportunity to attend three
intensive workshops on the topics of license management, service
specification and ITIL v3. The international partner meeting will
take place on the same day.

The USU World conference is supported by our partners BDNA,
Computacenter, Deutsche Leasing, Glaux Soft, IDS Scheer, MOD and Red
Hat, who will be presenting their own products and services.

For further information and to register, please visit
http://www.usuworld-2010.de

USU - The Knowledge Business Company

USU is the leading European vendor of IT and Knowledge Management
software. Bridging the gap between the business and technical world,
USU applications monitor and control all IT systems and components
that support business processes. USU solutions enable more than 500
customers worldwide and in all sectors of the economy to apply the
added value of IT, to become more flexible, to save costs and to
minimize business risks.

With Valuemation®, USU offers a powerful and feature-rich integrated
suite of tools for Business Service Management all from one source,
This modular suite, which is recognized by leading international
analysts, comprehensively supports all ITIL® disciplines.

Customers use the USU KnowledgeCenter technology either in the form
of an integrated research and navigation system or as a portal
solution to activate all of an organization´s knowledge. With
KnowledgeCenter, call and service center solve more than 100,000
individual problems and questions every day.

USU was founded in 1977 and is headquartered in Germany. Further
information is available at www.usu-ag.com

Kontakt

USU AG
Corporate Communications
Dr. Thomas Gerick
Tel.: 0 71 41 / 48 67 440
Fax: 0 71 41 / 48 67 909
E-Mail: t.gerick@usu.de

end of announcement euro adhoc
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ots Originaltext: USU Software AG
Im Internet recherchierbar: http://www.presseportal.de

Further inquiry note:

Gerick Thomas

Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technology All Share
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