EANS-News: With Valuemation 4, USU now presents its new software generation for knowledge-based service management

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New Products

Möglingen (euro adhoc) - Specific, need-based provision of
service-related knowledge makes companies more productive and
flexible. This approach minimizes costs and risks - in technical
support, in IT operations and in other mission-critical business
areas. With the new Version 4 of its Valuemation product line, USU
clearly depicts its added-value contributions to your business. Among
its many features, this ITIL©-compliant software generation now
offers an individually configurable, role-specific user interface
which is implemented in a completely new web client technology.
System users are first shown an initial home page, similar to a
portal access screen, that contains all the information and
applications that they need for their work flows. Processes such as
IT job management can be modeled with the help of graphics in a
"Process Engine", allowing work flows to be accelerated and also
easily monitored and managed. For each task, a progress bar clearly
indicates the current status of the job. These features permit users
to directly see and enjoy the benefits of Valuemation 4 right away,
greatly increasing user acceptance. As a result, its implementation
will pay off much faster. The new Valuemation product generation was
already presented to USU customers and other interested persons in a
pre-release version at the recent "USU World" conference held in the
middle of last May. The new version was very well received with great
interest by the approximately 200 conference participants.

A User-Centered Work Environment In designing the new applications,
the primary focus of the developers was on meeting the ergonomic
needs of the end users. Whether being used by license managers,
service desk representatives or asset managers, Valuemation 4
supports all roles along their specific work flows. To facilitate
this, corresponding best practices are available. The application
start page can be individually customized with the information
objects or control elements best meeting the needs of the respective
user. Right at a glance, users can access tasks, news, evaluations
and other relevant information, such as data on still-open tickets or
the contractual compliance of given licenses. URL objects allow
integration of all kinds of applications or required web elements. In
addition, companies can also readily integrate Valuemation directly
into their own enterprise portals.

Simple, Easy Process Modeling USU has developed a completely new
process management system and integrated it into Valuemation. This
feature allows users to easily and efficiently carry out and manage
cross-departmental collaboration. This means that, based on service
requests selected and submitted from a service catalog, all work
flows can be individually modeled, such as for managing jobs or
creating contracts. This modeling is carried out in a standardized
manner in Business Process Modeling Notation (BPMN) within
Valuemation and allows automated execution of process steps,
including process monitoring and reporting, etc.

Always Kept Up-To-Date A common feature of all Valuemation modules is
a helpful progress bar that keeps users fully informed about the
overall status of their tasks and what still remains to be done to
complete them. For instance, the progress bar indicates which data
are needed in which sequence in order to carry out relocation of IT
equipment. This information includes the original location, the
destination, the system information, etc. In addition, it helps users
with IT procurement, ticket creation and contract creation. In short,
the progress bar guides users clearly and systematically through all
steps in a given process.

Faster Amortization and Earlier Added Value Valuemation 4 will offer
enterprises a modular software suite for knowledge-based service
management, a suite that meets high performance standards for user
ergonomics and acceptance due to its many specialized
functionalities. All areas of the industry standard ITIL© v3 will be
addressed, in particular Service Economics and Service Asset
Lifecycle Management. The Valuemation user interface, consistently
process-oriented and role-based, facilitates users´ individual
workflows, thus increasing their efficiency and productivity.

USU AG. The Knowledge Business Company

USU is the leading European vendor of IT and Knowledge Management
software. Bridging the gap between the business and technical world,
USU applications monitor and control all IT systems and components
that support business processes. USU solutions enable customers
worldwide and in all sectors of the economy to apply the added value
of IT, to become more flexible, to save costs and to minimize
business risks.

With Valuemation®, USU offers a powerful and feature-rich integrated
suite of tools for knowledge based Service Management all from one
source. This modular suite, which is recognized by leading
international analysts, comprehensively supports all ITIL®
disciplines.

Customers use the USU KnowledgeCenter technology either in the form
of an integrated research and navigation system or as a portal
solution to activate all of an organization´s knowledge. With
KnowledgeCenter, call and service center answer more than 25 million
individual questions every year.

USU was founded in 1977 and is headquartered in Germany. Further
information is available at www.usu-ag.com

end of announcement euro adhoc
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ots Originaltext: USU Software AG
Im Internet recherchierbar: http://www.presseportal.de

Further inquiry note:

Gerick Thomas

Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technology All Share
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