Verizon Business Adds 'Dashboard' to Customer Center Portal to Help Customers Manage and Trouble-Shoot Their Networks More Efficiently

Basking Ridge, New Jersey (ots/PRNewswire) -

- Customers to Gain Single, Real-Time View of Network Operations,
Including Availability, Alarms and Trouble-Ticket Status

Verizon Business, a premier provider of advanced global
communications and information technology (IT) solutions, today
announced the launch of Dashboard, a powerful new interface for the
Verizon Business Customer Center online trouble-ticket management
system. Dashboard enables eligible Verizon Business voice, IP and
data customers to more efficiently manage their network resources
through a single, real-time view of network alarms, trouble ticket
status, network availability and service locations.

The Verizon Business Customer Center Dashboard eliminates the need
to use multiple tools to track network activity. Instead, the
Dashboard provides a bird's-eye view of the network, problems and
associated trouble tickets -- all within a single application. It
will be offered free of charge to eligible Verizon Business customers
in the United States, Europe, Middle East, Africa, Asia Pacific and
Latin America, starting next month.

"Dashboard is yet another example of how Verizon Business is
getting closer to our customers by putting valuable tools in their
hands that enhance our business relationship," said Nancy Gofus, vice
president of product management, Verizon Business. "Through this
dynamic window to their Verizon Business world, our customers have
more power to make the products we offer work even harder to boost
their business."

With the introduction of Dashboard, Verizon Business Online
Trouble Management customers can benefit from network alarm and
trouble-ticket correlation capabilities available through the
award-winning, patent pending Verizon Business IMPACT network
management platform. IMPACT provides Verizon Business customers with
one of the most advanced, automated network fault management systems
available.

"The new global Dashboard capabilities help reduce customer time
spent correlating alarms, trouble tickets and associated circuit IDs,
and enable faster assessment and coordination for event resolution,"
said Rona Shuchat, research director, Web hosting/telecom
transformation strategies for IDC, a leading industry analysis firm.
"This Dashboard release is a major step forward for Verizon Business
in aggregating data from multiple back-end systems to provide
customers around the globe with a consolidated network-management
view for monitoring, problem identification and resolution."

Dashboard extends the workflow process to customers as well.
Through a seamless single sign-on integration with Verizon Business
Online Trouble Management application, customers can proactively
manage incidents by updating ticket details and referring them back
to the company for resolution.

The Verizon Business Dashboard also provides key performance
indicators regarding the categorization and history of trouble
tickets. Tickets -- such as deferred-time tickets requiring customer
action -- are grouped for quick identification and tracking.
Dashboard also provides a history of key performance indicators for
trouble tickets that includes a rolling 13-month trend highlighting
repeat and chronic issues.

Additionally, Dashboard keeps track of network availability by
access type. Each time a user logs in, the user can immediately
determine if the network is performing above the minimum acceptable
quality level or if it is in a degraded or critical state. The
overall network availability metrics can be viewed as a rolling "30
day" and "last 24 hours" window to pinpoint when incidents occur.

In the future, Verizon Business plans to enhance the Dashboard
capabilities to include the introduction of network traffic
utilization key performance indicators, configuration management
tools to monitor order provisioning and inventory, as well as
application management visibility into Web hosting and network
security threats.

About Verizon Business

Verizon Business, a unit of Verizon Communications (NYSE: VZ), is
a leading provider of advanced communications and information
technology (IT) solutions to large business and government customers
worldwide. Combining unsurpassed global network reach with advanced
technology and professional service capabilities, Verizon Business
delivers innovative and seamless business solutions to customers
around the world. For more information, visit
http://www.verizonbusiness.com.

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Web site: http://www.verizonbusiness.com
http://www.verizon.com/news

ots Originaltext: Verizon Business
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Contact:
Carolyn Tyler of Verizon, +1-303-390-6593, carolyn.tyler@verizon.com
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