EANS-News: USU wins first customer in the United Kingdom

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Global Expansion

Subtitle: CCA International will use USU KnowledgeCenter in the
future

Möglingen (euro adhoc) - After a very succesfull visit to the Call
Centre Expo in London in October 2011, the first customer in Great
Britain relies on the intelligent knowledge management technology USU
KnowledgeCenter. CCA International is a stock corporation employing
4500 people in 14 call centers located in 6 countries. CCA handled
7,6 million calls in 2010. Custumers in the UK are names such as
Vauxhall, Chevrolet, Saab, British Telecom as well as two major
newspapers.

CCA is currently using the SaaS-Version of USU KnowledgeCenter. The
knowledge database is available everywhere and anytime via standard
web-browser. The web-based service solution guarantees high
flexibility, cost-transparency and maximum data security. Crucial
aspects of the decision for USU as partner were the industrie
specific functionalities as well as the comprehensive possibilities
of self service and the multi-client capability of the system.
Specific goals persued by CCA are the increase of the first call
resolution rate with high quality answers and the reduction of
training times for new employees. The USU technology is used for
Vauxhall in the first step and will gradually be used for other
customers.

Further information can be found at
http://www.usu-knowledgecenter.com/

USU AG - The Knowledge Business Company. Founded in 1977, USU offers
strategies, consulting, software solutions and services for achieving
comprehensive integration of knowledge and experience into business
workflows and applications within organizations. Market leaders from
every sector of the international economy create transparency with
USU applications, while also becoming more competitive, cutting costs
and reducing their risks. With its three business areas, USU is
Europe´s largest provider of IT and knowledge management solutions.
With KnowledgeCenter technology, customers can activate and leverage
all the knowledge resources within their organizations. This broad,
comprehensive application bundles all the various communications and
information channels on one central platform. With the support of
intelligent knowledge bases from USU, call and service centers
efficiently provide accurate, individualized answers to over 25
million inquiries per year. By developing and maintaining complex,
customer-specific applications, USU experts can combine
user-requested features, sector-specific knowledge and technological
expertise to create individual, customized solutions. Our core
competencies also include process and system integration based on
service-oriented architecture (SOA) as well as deployment of
knowledge and employee portals, from initial planning to ultimate
placement in service. USU AG is a subsidiary of USU Software AG (ISIN
DE 000A0BVU28), which is listed in the Prime Segment of the German
Stock Exchange (DAX) in Frankfurt. For further information, please go
to: www.usu.de

Further inquiry note:
Gerick Thomas

end of announcement euro adhoc
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company: USU Software AG
Spitalhof
D-71696 Möglingen
phone: +49 (0)7141 4867 0
FAX: +49 (0)7141 4867 20
mail: investor@usu-software.de
WWW: http://www.usu-software.de
sector: Software
ISIN: DE000A0BVU28
indexes: CDAX, Prime All Share, Technology All Share
stockmarkets: regulated dealing/prime standard: Frankfurt, free trade: Berlin,
Hamburg, Düsseldorf, Hannover, München, regulated dealing:
Stuttgart
language: English