FRA: "2013 World's Most Improved Airport": Skytrax Honors Frankfurt Airport's "Great to Have You Here!" Service Program - Lima Airport Also Wins Two Skytrax Awards

Frankfurt (ots) - Skytrax, a renowned aviation market research
institute, has honored Frankfurt Airport (FRA) with its "2013 World's
Most Improved Airport" award in recognition of FRA's increased
service quality. For Germany's biggest hub, this award underpins the
success of its "Great to have you here!" service program. Jorge
Chavez International Airport (LIM) - also owned and managed by
Fraport AG - in Lima, Peru, has also won accolades from Skytrax: the
"2013 Best Airport in South America" award for the sixth time and
fifth consecutive year, as well as the "2013 Best Airport Staff
Service in South America" award for the third time.

Each year, Skytrax asks more than twelve million passengers from
around 160 countries to comment on service standards of almost 400
airports around the world. On the basis of the survey's results, the
most important international hubs are evaluated and presented with
the prestigious World Airport Awards, which also cover categories
other than service quality.

Dr. Stefan Schulte, Fraport AG's Executive Board Chairman, is
proud that Frankfurt Airport has been honored by Skytrax: "Receiving
the "World's Most Improved Airport" award confirms the successful
development of our "Great to have you here!" service program, which
has been flourishing for more than two years. It also suggests that
the continuous increase in service quality at Frankfurt Airport is
appreciated, first and foremost, by those who we are serving - our
passengers. We see this award as incentive to continue our pursuit
of enhancing the customer experience and the airport's attractiveness
for the more than 57 million passengers a year at FRA. The two awards
received by Lima Airport show that Fraport's airport management
skills are not only evident in Frankfurt but also internationally
where we operate.!"

FRA's "Great to have you here!" service program makes it even more
comfortable for travelers to fly in and out Frankfurt Airport,
especially connecting passengers who account for some 55 percent of
Frankfurt's total traffic - Europe's highest transfer rate. Various
service initiatives are being offered to enhance the passenger
experience. Examples include: "fast lanes" at control points in the
terminal help travelers with short connection times; the Frankfurt
Airport App for smart phones in German, English and Chinese helps
with orientation; and special information screens in the terminals to
display walking times to different departure gates. Moreover,
electric-powered Terminal Express vehicles, newly designed relaxing
zones, as well as new playgrounds in the terminals help make the
passengers" stay more comfortable and enjoyable. FRA's future plans
call for expanding services targeted at the cultural and linguistic
diversity of transfer passengers in particular. Fraport's service
package also includes leaflets in nine languages to help passengers
through the terminals, multilingual service employees, and prayer
rooms for all major world religions.

For Further Information, Please Contact:
Fraport AG
Frankfurt Airport Services Worldwide
Robert A. Payne, B.A.A. - International Spokesman and Head of
International Press/PR & External Activities Team, Press Office
(UKM-PS), Corporate Communications, 60547 Frankfurt, Germany;
Tel.: +49 69.690.78547; E-mail: r.payne@fraport.de;
Internet: www.fraport.com; www.airportcarbonaccreditation.org