OmPrompt Speeds Claims Resolution for Global Suppliers

Oxford, England (ots/PRNewswire) -

OmPrompt adds automated Claims Validation to a growing portfolio
of Customer Automation Management solutions. Claims Validation
enables suppliers to identify and respond to legitimate claims within
the parameters of restricted deadlines.

Retailers offer a narrow window of opportunity for suppliers to
respond to alleged discrepancies between consignments despatched by
the supplier and received by the retailer; this is normally one or
two days. There can be any number of reasons for a mismatch between
despatch and proof of delivery (POD) or goods received notes (GRN),
but the mere act of identifying a legitimate claim is likely to be a
full time job for a full time employee. It takes time and
concentration for staff to deal with an email, or log into a portal
to source the e-POD or GRN and then check all the details in all the
formats. The manual nature of this process eats into the allocated
response time, pressuring the supplier to either invoice in
anticipation of a resolution where the risk is non-payment, or cut
his or her losses early and simply write off the goods.

Automating the validation process reduces the number of
write-offs, non-payments and associated administration costs because
efforts are concentrated on resolving genuine claims.

"Our customers can now manage claims proactively, and they can do
it much faster with fewer errors. They no longer need waste time
checking successful delivery lines; they can focus on the failures -
the exceptions flagged by OmPrompt's service. Customers welcome
reductions in DSO (Days Sales Outstanding) which is another example
of Customer Automation Management closing gaps in order-to-cash,"
commented Ed Bolton of OmPrompt.

About OmPrompt

OmPrompt is the leader in Customer Automation Management. OmPrompt
helps large companies with complex supply chains bridge gaps in their
business-to-business communications. OmPrompt automates every message
thus eliminating the need for human intervention.

OmPrompt's award-winning approach enables companies across a range
of industries, including FMCG, healthcare, and logistics, to harness
their processes, make human intervention the exception, avoid waste,
remove restrictions, and reduce risk to the business.

OmPrompt captures and centralises the information required to
automate communications with customers, allowing managers to manage
and freeing staff to focus on service.

OmPrompt's intelligent cloud-based approach means customers
realise dramatic benefits with minimal IT intervention. OmPrompt is
headquartered in Oxfordshire, UK.

To learn more about Customer Automation Management visit
http://www.omprompt.com.

OmPrompt Limited
67 Innovation Drive
Milton Park,
Abingdon
Oxfordshire OX14 4RQ
Phone +44(0)1235-436000
http://www.omprompt.com

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