Service Management Expo to Celebrate 30 Years in June

London (ots/PRNewswire) -

- World's longest running service management exhibition moves to London
ExCeL
- Exhibition announces top calibre seminar programme

The Service Management Expo
[http://www.servicemanagementexpo.co.uk ] (SME) is Europe's largest
exhibition catering for the field service industry and with a thirty
year history has been a long established central event for field
service professionals both in the UK and beyond.

(Logo: http://photos.prnewswire.com/prnh/20130723/629764-a )

This year the event moves to a new home in London's ExCel centre
and as part of UBM's wider Protection and Management (P&M) Series
benefits from sitting alongside sister events Facilities Show, Safety
and Health Expo, FIREX international and Energy & Environment Expo.
Having been integrated into the P&M series last year, attendees of
Service Management Expo were able to take advantage of the wider
range of companies exhibiting across the series as a whole.

However, Service Management Expo also firmly remains an important
event in its own right. As the largest exhibition dedicated to the
field service industry in Europe, Service Management Expo offers
service professionals a unique opportunity to meet with a number of
providers of field service software, specialised rugged hardware,
fleet management technologies and more.

Service Management Expo also offers an excellent programme of free
industry education in the Field Service Solutions Theatre, which this
year is hosted by Field Service News [http://fieldservicenews.com ]
editor, Kris Oldland.

The programme of this year's Field Service Solutions Theatre,
which is sponsored by Cognito, is available here [http://www.service
managementexpo.co.uk/Content/Field-Service-Solutions-Theatre/4_42 ]
and contains some fantastic sessions and speakers.

A few of the key sessions not to be missed include:

Day One: 12pm Transforming Service Delivery: Insights from the
Report

Join Trimble Field Service Management for an in-depth look at some
of the key trends and issues highlighted in our recent publication,
'Transforming Service Delivery: An Insight Report'. The report
investigates the most pressing issues affecting field service
organisations today and provides expert insight into how to transform
your operations, from measuring service performance and mobile worker
productivity to delivering customer service excellence and utilising
data from the field effectively.

Day One: 14:15 Panel Discussion- The Future of Field Service: A
discussion on the emerging technologies that could change field
service, as we know it.

A panel discussion hosted by Kris Oldland, Editor, Field Service
News exploring the technologies that are likely to shape the very
near future of field service, including Big Data, Internet of Things,
3D printing, U.A.V's. Panellists include Phillipe Emenger CEO Core
Systems, Trevor Milsom Global Strategic Marketing Manager Trimble,
Ian Mapp, Director Wyser Stewart, Cathal McGloin, CEO Feed Henry

Day Two: 11:00 The Manager's role in creating performance
improvement from training...

SGSA's Isobel Van der Vegt explains why training is essential,
training dollars are limited and the expenditure must be justified.
Some training fails to deliver the expected performance improvement
and therefore the essential Return on Investment. This presentation
will highlight the role of managers in achieving three things:
evaluating the effectiveness of training, calculating the Return on
Investment and ensuring that training results in performance
improvement. Securing budget and booking the class are only the first
steps of the process but, by themselves, will not drive the changes
in behaviour that we need.

Day Two: 11:30 Service Management Software Survey 2014 - The
results

Field Service News Editor Kris Oldland, reveals the findings from
an exclusive research project undertaken by Field Service News in
partnership with mplsystems exploring what software systems are being
used Service Managers today and whether they are meeting the needs of
the industry.

Day Three: 10:45 Top tips for greening your fleet

Roddy Graham, Chairman of the Institute of Car Fleet Management
will provide top tips for greening your fleet. He will consider what
needs to be done to achieve substantial savings while boosting
corporate social responsibility credentials. ICFM tips include
gaining stakeholder buy-in, running a technologically neutral fleet,
establishing CO2 targets and influencing driver behaviour.

Day Three: 12:30 Live Interview with Tim Jones, European Service
Director, Waters Corporation

Kris Oldland, Editor of Field Service News will interview Tim
Jones, European Service Director, Waters Corporation about his recent
move to decentralise the dispatch responsibilities of his field
service operations, how he approached it, why he made the move and
whether it has proved successful.

To get your complimentary three day pass for the event simply
click this link and complete the registration form
[https://registration3.n200.com/survey/2hfbmtb21rvjl?check=1 ]

Notes to editors

About UBM Live:

UBM Live [http://www.ubmlive.com ] connects people and creates
opportunities for companies across five continents to develop new
business, meet customers, launch new products, promote their brands
and expand their markets. Through premier brands such as MD&M, CPhI,
IFSEC, Facilities Show, TFM&A, Cruise Shipping Miami and many others,
UBM Live exhibitions, conferences, awards programs, publications,
websites and training and certification programs are an integral part
of the marketing plans of companies across more than 20 industry
sectors.

About Protection & Management Series:

UBM Live's Protection & Management Series unites business
professionals across the fields of security, fire, safety,
facilities, energy and environment at IFSEC International, Safety &
Health Expo, Facilities Show, FIREX International and Energy &
Environment Expo. In 2014 the events will take place at the ExCeL
London from 17-19 June.

Photo:
http://photos.prnewswire.com/prnh/20130723/629764-a

ots Originaltext: UBM Live
Im Internet recherchierbar: http://www.presseportal.de

Contact:
Notes to editor: For further information, comment or to arrange
an interview regarding Facilities Show, please contact: Lindsey
Bredin, PR
Manager, UBM Live, Tel: +44(0)20-7921-8458 (d) +44-7747-162259 (m),
Email:
lindsey.bredin@ubm.com