Booking.com's New Booking Messages Interface Empowers Customers to Personalise Their Stay in the Palm of Their Hand

Amsterdam (ots/PRNewswire) -

New chat functionality enables guests and accommodation providers
to instantly communicate and connect both before and during the stay

Today Booking.com, the global leader in connecting travellers with
the widest choice of incredible places to stay, announced the release
of its new Booking Messages interface, a chat-inspired communication
platform that enables customers and accommodation providers to
effortlessly connect with each other from the moment a booking is
made. In addition to being able to initiate any kind of conversation
they'd like with the accommodation, all Booking.com customers around
the world can now quickly and conveniently manage the most common
stay-related requests in just a few taps. The Booking Messages
interface features automatically pre-translated templates for certain
predefined requests, including arranging check-in and check-out
times, as well as questions about parking and bed preferences-all in
real-time and with a familiar, chat-like interface.

"We're always looking at innovative ways that we can create an
even more seamless travel experience for our customers," said David
Vismans, Chief Product Officer at Booking.com. "With the new Booking
Messages interface, customers can literally customise and manage
their trips in the palm of their hand. This technology takes away the
worry of a busy reception desk, different time zones, or friction of
communication between people speaking different languages."

For more details, visit Booking.com's global media room: http://gl
obalnews.booking.com/bookingcoms-new-booking-messages-interface/

About Booking.com (http://www.booking.com/?aid=354544&utm_source=P
R&utm_medium=email_pr&utm_campaign=22_01_2013):

Booking.com is the world leader in booking hotel and other
accommodations online. It guarantees the best prices for any type of
property - from small independents to five-star luxury. Guests can
access the Booking.com website anytime, anywhere from their desktops,
mobile phones and tablet devices, and they don't pay booking fees -
ever. The Booking.com website is available in 42 languages, offers
over 900,000 hotels and accommodations including more than 423,000
vacation rental properties and covers over 89,000 destinations in 224
countries and territories worldwide. It features over 86M reviews
written by guests after their stay, and attracts online visitors from
both leisure and business markets around the globe. With over 19
years of experience and a team of over 10,000 dedicated employees in
over 174 offices worldwide, Booking.com operates its own in-house
customer service team, which is available 24/7 to assist guests in
their native languages and ensure an exceptional customer experience.

Established in 1996, Booking.com B.V. owns and operates
Booking.com(TM), and is part of The Priceline Group (NASDAQ: PCLN).
Follow us on Twitter (http://www.twitter.com/bookingcom), Google+
(https://plus.google.com/+Bookingcom) and Pinterest
(http://pinterest.com/bookingdotcom/), like us on Facebook
(http://www.facebook.com/bookingcom), or learn more at
http://www.booking.com.

CONTACT DETAILS FOR BOOKING.COM:

Booking.com Press Office: mediarelations@booking.com

ots Originaltext: Booking.com B.V.
Im Internet recherchierbar: http://www.presseportal.de

Contact:
+31 (0)20 709 4743