Customer Experience Telecoms Releases 60 Second Interview With Head of Customer Experience Strategy & Continuous Improvement at Virgin Media Business

London (ots/PRNewswire) -

In a recent interview with Richard Shenton, Head of Customer
Experience Strategy and Continuous Improvement at Virgin Media
Business, exclusive insight was gathered on Customer Experience
Telecoms related questions.

It is essential to understand the customer journey from left to
right and have depth knowledge about customer requirements at each
stage. IQPC is sharing a 60 second interview with Richard here
http://bit.ly/2Efeb1h about what the necessary steps needed and were
taken in his experience that shows effective results and efficient
ways to measure succession rate. Valuable advice was gathered from
Shenton as strategies discussed for organizations that are looking to
redesign their customer experience strategy using insight and how to
focus on the right culture to be successful.

Richard Shenton, Head of Customer Experience and Continuous
Improvement, explains how incorporating customer and employee
feedback into customer experience strategies is important in the
interview here http://bit.ly/2Efeb1h as Richard gives an in-depth
insightful view about the strategies Virgin Media Business are taking
on board and running their company quarterly 'customer best days',
and how organizations can and should too.

The top two challenges in today's customer service is making sure
the voice of the business is being measured and that the company is
developing the right relationships with the right contacts to get
honest and relevant feedback. Shenton sheds light into the best
strategies to overcome these challenges. Here are some mentions for
B2B customer experience trends he thinks are set for 2018:

- Mobile and Digital
- Journey Mapping
- Employee Engagement and Customer Engagement
- Product design

To hear more from Richard Shenton, Head of Customer Experience
Strategy and Continuous Improvement for Virgin Media Business, visit
(April 25th - 26th) the Customer Experience Exchange for Telecoms
2018 in London where Richard will be delivering a presentation
http://bit.ly/2Efeb1h

To find out more about the Exchange or to secure your place email
exchangeinfo@iqpc.com or call +44 (0)207 368 9484.

ots Originaltext: Customer Experience Telecoms
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Original-Content von: Customer Experience Telecoms, übermittelt durch news aktuell