Infosys Named a 'Leader' in IDC MarketScape: Worldwide IT Service Management Implementation Services 2019 Vendor Assessment

Bengaluru, India (ots/PRNewswire) - Infosys
(https://www.infosys.com/) has been recognized as a Leader in the IDC
MarketScape: 'Worldwide IT Service Management (ITSM) Implementation
Services 2019 Vendor Assessment' (doc #US44806818, February 2019).
The IDC MarketScape recognized Infosys for its unique ITSM offerings
which include end-to-end services focusing on enhancing Customer
Delight and Service Experience by building on-the-go next-generation
solutions with new technologies like AI and automation.

Infosys has made significant investment in vertical specific ITSM
offerings, specifically in pharma, insurance and retail sectors. It's
service management offerings run across the entire service life cycle
from advisory to implementation & support to managed services thereby
offering the full lifecycle of ITSM services complemented with a rich
portfolio of prebuilt offerings. The report calls out the Infosys
Enterprise Service Management Café as a unique offering that
accelerates ServiceNow implementations to simplify and rationalize
the environment.

The IDC MarketScape evaluated eight ITSM providers for this
report. It highlights Infosys' focus on expanding ITSM offerings for
the enterprise to newer areas and technologies to transform their
user experience by focusing on the below business priorities:

- Infosys has a unique offering in its Enterprise Service Management
(ESM) Café ITSM solution, which is a prebuilt solution that
includes over 50+ prepackaged ServiceNow point solutions and apps
for organizations that want to get up and running as quickly as
possible
- Infosys' ITSM offerings focus on new technologies like machine
learning, Internet of Things (IoT), and virtual assistants
- To meet this demand, Infosys offers ITSM solutions that run across
the entire service life cycle, from advisory to implementation to
managed services and support. That also puts a strong emphasis on
expanding ITSM offering outside the IT department and into new
greenfield enterprise departments like HR, project portfolio, and
finance

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an
overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The research
methodology utilizes a rigorous scoring methodology based on both
qualitative and quantitative criteria that results in a single
graphical illustration of each vendor's position within a given
market. IDC MarketScape provides a clear framework in which the
product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and prospective
vendors.

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