Bucher + Suter and NovelVox Join Forces to Expand Cisco Contact Center Integrations and Enhance the Customer Experience

Boston (ots/PRNewswire) - Bucher + Suter and NovelVox are
delighted to announce their new global partnership, which will expand
both companies' reach across the Cisco Contact Center integration
solutions landscape. Under the terms of the OEM agreement, Bucher +
Suter will use NovelVox's technology for the Cisco Finesse Agent
desktop as the basis for a new and expanded suite of solutions.

The disconnect between contact center and enterprise applications
is widely regarded as one of the most significant and commonly
encountered pains while operating contact centers. It can leave
agents scrambling across their desktop for the information and
functions they require to deliver high-quality customer experiences.
Now, Bucher + Suter and NovelVox, two industry stalwarts with years
of experience solving that contact center challenge, are teaming up
to develop the ultimate full-circle Cisco product offering.

"Joining forces with a company like NovelVox, who share similar
values to ourselves, was an easy decision to make. Up until now,
we've had slightly different approaches to solving the problem of
integration. By teaming up, we're bringing together the best of both
worlds so that no matter how complex or unique our customers' needs
are, we feel like we have them covered. And we're confident that
through our partnership with NovelVox, we'll be in a position to
create, capture and offer even more value in the Contact Center
market in the future. By leveraging the open APIs of enterprise
applications, the integration possibilities are more or less
endless."

Martin Wüthrich, CEO, Bucher + Suter

Through the strategic partnership, Bucher + Suter will expand upon
its range of industry-leading CRM-based connectors for Cisco Contact
Center. There are plans for more than 50 additional integrations.
Support for Selligent and out-of-the-box solutions for EPIC, Cerner,
Aetna, Symitar, Jack Henry, Fiserv, and FIS will be available from
launch, through the brand-new b+s TAO for Cisco Finesse
(https://www.bucher-suter.com/agentdesktops/tao-for-cisco-finesse)
suite. Businesses from industries like healthcare, government,
retail, and banking and finance will now have new
industry-specialized options available via the Cisco SolutionsPlus
program.

As an established Cisco SolutionsPlus vendor, Bucher + Suter is
already well-positioned in the marketplace and has a deeply formed
partner network. Through their collaboration, NovelVox will gain
access to the SolutionsPlus program, where their products will be
available via Bucher + Suter to the whole partner ecosystem.

"I am very excited to announce this strategic partnership with
Bucher + Suter. Our strong product portfolio of integrated contact
center solutions and their well-established brand and partner network
will prove to be a win-win for our customers, partners, and
ourselves. Both companies are committed to improving the customer
experience for all Cisco Contact Center customers and build more
solutions to take customer engagement to the next level."

Amit Gandhi, CEO, NovelVox

About Bucher + Suter

Connecting Cisco customers to CRM and service applications for
over a decade, the Bucher + Suter (https://www.bucher-suter.com/)
team is dedicated to creating tightly integrated CTI & Omni-Channel
solutions designed to maximize the value of the Cisco platform. Our
goal: to save our customers time and money with every customer
contact. The result: transparent, powerful, and elegant connectors
from the contact center to the back office that optimize efficiency
and software utilization.

About NovelVox

NovelVox (https://www.novelvox.com/) is a global software company
that has been developing flexible and optimized Contact Center Agent
Desktops (https://www.novelvox.com/unified-agent-desktops/) and
Wallboards (https://www.novelvox.com/contact-center-wallboards/) for
Cisco, Avaya, Five9, and Genesys for over 10 years. NovelVox has an
extensive library of Cisco Finesse integrations with solutions for
more than 50 applications. The NovelVox Cisco Finesse Gadget Designer
is the world's only drag and drop Finesse gadget designer, empowering
companies to create their perfect agent environment as and when
required. With over 150 global deployments across verticals,
including banking, telecoms, healthcare, government, education, and
retail, NovelVox has the experience to create customized solutions
for any industry.

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