Enghouse Systems Acquires Eptica S.A.

Acquisition Expands Enghouse Contact Center Presence Into France

Markham, Ontario, and Paris, France (ots/PRNewswire) - - Enghouse
Systems Limited (TSX:ENGH) announced today it has acquired Eptica
S.A. which is based in the Paris suburb of Boulogne, France.

With trailing annual revenue of approximately $13.0 million,
Eptica is a leading provider of customer engagement software. Powered
by artificial intelligence ("AI"), it enables businesses to make the
customer experience a key link in their value chain. The omni-channel
and multi-lingual platform covers email, web, social media, web chat
and agent channels, and allows organizations to improve customer
engagement and increase efficiency particularly in distributed
organizations. The platform drives sales by delivering fast and
personalized responses to customer queries through their channel of
choice.

The focus of the platform is enhanced customer service. The design
is based on AI, automatic natural language processing, machine
learning and text analytics. It also incorporates a centralized
knowledge base to ensure meaningful conversations and multi-channel
consistency. The company serves over 200 customers, including leading
brands in sectors such as banking, insurance, retail, tourism and
government.

"Eptica provides an important entry point into the French market
for organic and acquisitive expansion," said Steve Sadler, Chairman &
CEO of Enghouse. "We are very pleased to welcome Eptica's customers
and employees to the Enghouse Interactive organization."

"We are delighted to join Enghouse, and look forward to growing
with access to Enghouse products and through acquisitions," said
Olivier Njamfa, CEO of Eptica. "We can combine the Eptica product
suite with the complementary Enghouse contact center product into
an effective solution for this market."

About Enghouse

Enghouse Systems Limited is a leading global provider of
enterprise software solutions serving a variety of vertical markets.
Its strategy is to build a more diverse enterprise software company
through strategic acquisitions and managed growth within its business
sectors: Contact Center, Networks (OSS/BSS) and Transportation/Public
Safety. Enghouse shares are listed on the Toronto Stock Exchange
(TSX:ENGH). Further information about Enghouse is available at
www.enghouse.com.

About Eptica

Eptica provides brands with conversational and collaborative
solutions powered by artificial intelligence (AI) that enhance
digital customer experience. Eptica transforms digital relationships
between brands and individuals into meaningful conversations
improving daily life for everyone. These meaningful conversations
drive customer experience and create business value. For more
information visit www.eptica.com

Sam Anidjar, Vice President, Corporate Development, Enghouse
Systems Limited, 905-946-3300, investor@enghouse.com

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