AI-supported Big Data Platform CIMS 6.0 leads to quantum leap for better products through integrated use of customer feedback (FOTO)

Munich (ots) - Many companies put considerable effort into receiving customer
feedback from different channels: Dealers, warranty cases, call centers,
discussion boards and social media, market research etc. These informations
offer a huge potential for the improvement of products and services. However,
these data have very different structures and formats, i.e. a comprehensive and
integrated use is only possible with considerable expenditure of time and
requires the creation of new documents with the compiled findings. This is why
these informations are used only selectively so far.

Based on its longtime experience with the analysis of unstructured quality data,
Consline AG (www.consline.com) has extended its Customer Insights Management
System (CIMS) in the now released version 6.0 to a platform for the integrated
use of all customer feedback channels (see fig. 1). The content of the different
input sources can be comprehensively analyzed both quantitively and
qualitatively. The basis for this is the 4C methodology developed by Consline,
which makes all information and data comparable, categorized, condensed and
countable (see fig. 2). Via configurable APIs, all languages and formats (text,
image, audio, video) can be imported - as a full service offer or as a basis
software as a service version (SaaS).

From the users' point of view, CIMS 6.0 offers more than 40 new features and
functionalities - besides the new user interface with optimized usability and
considerably extended functions for complex search patterns, the analysis area
was completely redeveloped: Individual dashboards with 29 different diagram
types, comparative charts and drill-in from any data point to the original
customer statements and data behind them allow for the quick identification of
errors, faults and patterns of quality perception.

Consline AG is a service provider in the area of business intelligence for
leading companies from sectors such as automotive, pharma, retail and energy.

Press contact:

Dr. Dirk Schachtner
Consline AG
Leonrodstr. 68
80636 München
Tel.: +49 89 3063650
contact@consline.com
www.consline.com

Additional content: https://www.presseportal.de/pm/28739/4541678
OTS: Consline AG

Original-Content von: Consline AG, übermittelt durch news aktuell