Ortho Clinical Diagnostics Launches First-of-its-kind Remote Monitoring Center in Europe

Paris, November 4 (ots/PRNewswire) -

- 24 Hour Central Command Center now Offers Predictive and
Proactive Diagnostic Monitoring Service in Eight Languages to
Clinical Laboratories in 18 Countries Using VITROS(R) Systems

Ortho Clinical Diagnostics (OCD) today announced the launch of a
first-of-its-kind 24-7 central command center in Strasbourg, France,
that continuously tracks the condition of clinical laboratory
instrument performance. The Remote Monitoring Center in Strasbourg
provides unique predictive monitoring services to laboratories
throughout Europe and the Asia-Pacific region by continuously
detecting and tracking potential instrument problems up to 30 days in
advance, before they interrupt the ability of the lab to deliver
quality test results.

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"The Remote Monitoring Center in Strasbourg enables us to connect
customers with multi-lingual technical support specialists and
engineers, 24 hours a day, before a potential problem arises," said
Troy Taylor, Vice President, Worldwide Customer Technical Service,
Ortho Clinical Diagnostics. "The Remote Monitoring Centers advance
instrument servicing from the old 'break-fix' model to a new 'predict
and maintain' model to help laboratories deliver timely and accurate
results to benefit patients' lives."

With laboratories facing skilled labor shortages, budget
reductions and increasing test volumes, Ortho Clinical Diagnostics
identified an unmet need for new technologies that reduce the
potential for instrument failures and workflow interruptions.

The Remote Monitoring Centers use proprietary e-Connectivity(TM)
Technology to continuously track a steady stream of data sent by the
instrument on its performance. This state-of-the-art, secure, two-way
broadband Internet connection allows OCD technical support
specialists and engineers to perform remote system analysis, as well
as monitor, review and upgrade system configuration, data and
performance information. Predictive alerts generated by this stream
of data from instruments helps technical support specialists and
engineers identify specific service needs before they cause an
interruption in laboratory operations. This remote diagnostic
capability also allows OCD technical support specialists and
engineers to diagnose known issues remotely and, when required,
schedule service at a customer's convenience, allowing laboratories
to optimize instrument uptime.

The new Strasbourg Remote Monitoring Center supports 18 countries
around the world, including the United Kingdom, Ireland, France,
Germany, Spain, Italy, Portugal, The Netherlands, Belgium, Poland,
Denmark, Norway, Australia, India, Japan, Singapore, Korea and
Thailand. The first Remote Monitoring Center in Rochester, New York,
was launched in July 2009 and focuses on the needs of North American
laboratories.

About the Strasbourg Remote Monitoring Center

The Strasbourg Remote Monitoring Center is housed in Ortho
Clinical Diagnostics' European Support Center, which has been
operating in the Strasbourg area for almost two decades.
Approximately 150 people are currently employed at the European
Support Center, with a multicultural workforce comprised of 13
nationalities. Additionally, more than half of service department
employees are fluent in more than three languages, ensuring that
Ortho Clinical Diagnostics caters to the needs of international
customers.

About e-Connectivity(TM)

Ortho Clinical Diagnostics' e-Connectivity(TM) Interactive System
Management feature provides a secure, two-way connection between
VITROS(R) Systems and the highly skilled technical support team at
the Remote Monitoring Center. Technical support specialists and
engineers are able to perform remote system analysis, as well as
monitor, review and upgrade system configuration, data and
performance information. Features provided by e-Connectivity(TM)
Technology include:

- Automatic two-way data exchange provides the ability to
automatically send and receive data securely from the technical support
team at the Remote Monitoring Center.
- Assay and equipment predictive alerts are automatically sent to
the technical support team when specific events or statistical trends
have been observed.
- Remote diagnostic operation allows the technical support team to
access the instrument remotely, with oversight from the instrument
operator, so that technical challenges can be solved more efficiently.
- System upgrades can be performed so the VITROS(R) Systems are
running as efficiently as possible with the newest available
technology.

e-Connectivity(TM) Technology is available to customers using
VITROS(R) Systems, including: the VITROS(R) 5600 Integrated System,
the VITROS(R) 3600 Immunodiagnostic System, the VITROS(R) 5,1
Chemistry System and the VITROS(R) ECi/ECiQ Immunodiagnostic System.

Data exchanged via e-Connectivity(TM) Technology is securely
encrypted, protecting valuable and confidential patient information.
e-Connnectivity(TM) Technology operates on a secure Virtual Private
Network (VPN), which means data is not exposed directly to the
Internet.

The VPN analyzer has a non-routable, pre-assigned IP address that
can only communicate with Ortho Clinical Diagnostics servers. The
customer also retains full control of the data, as Ortho Clinical
Diagnostics cannot access the customer's network through the
connection.

About Ortho Clinical Diagnostics

Ortho-Clinical Diagnostics, Inc., a Johnson & Johnson company,
delivers the high-quality in vitro diagnostic products that give
healthcare professionals around the world the knowledge they need to
make better treatment decisions sooner. The company serves the global
transfusion medicine community with donor screening and blood typing
products to help ensure every patient receives blood that is safe,
the right type and the right unit. Ortho Clinical Diagnostics also
brings sophisticated information management, testing technologies,
and automation and interpretation tools to clinical laboratories
worldwide to help them run more efficiently and improve patient care.
For more information, visit http://www.orthoclinical.com.

ots Originaltext: Ortho-Clinical Diagnostics, Inc., a Johnson & Johnson company
Im Internet recherchierbar: http://www.presseportal.de

Contact:
MEDIA CONTACTS: Terri Mueller, +33-6-2736-6588, Linda Davis,
+1-908-218-8494, Cell: +1-215-272-8787