Verizon Business Unveils New Enhanced Customer Center Portal

Basking Ridge, New Jersey, and Reading, England, November 15
(ots/PRNewswire) -

- Businesses Around the Globe Able to Access and Manage Their
Telecommunications Services With a Personalized, Integrated View

Verizon Business today unveiled a new integrated customer center
portal, offering businesses state-of-the-art tools to provision,
manage and create reports for their communications services in a
secure online environment. The new look and feel for the Verizon
Business Customer Center will provide an integrated view of a wide
range of services, which customers can personalize, enabling them to
better manage their networks and associated applications worldwide.

The new Verizon Business Customer Center is available in eight
languages: Chinese (Cantonese) Dutch, English, French, German,
Japanese, Portuguese and Spanish. Customers can choose their language
preference when they log on to the portal.

Customers in Europe can use the portal to more efficiently check
voice invoices, open trouble tickets, analyze calling and data
traffic patterns, manage their data, voice and IP networking
requirements, and access helpful reference materials. In addition, a
new network Dashboard gives customers a near real-time view of all
their global fault, alarm and network performance and inventory
information on an easy-to-read topology map.

"We've taken our customer's counsel and redesigned our portal with
an enhanced suite of online service tools that they can use to their
maximum benefit, providing businesses with even more command and
control over their communications services," said Tom Vitale, vice
president of customer enablement for Verizon Business. "The ability
for customers to gain a real-time view of their service
infrastructure, in their own language and tailored to their own
business needs, is key to enabling them to manage their business
effectively. The Verizon Business Customer Center, coupled with our
comprehensive customer service strategies, gives them an additional
means to do just that."

Using the Verizon Business Customer Center, companies can now
conduct a wide range of business processes including:

-- Flexible self-management of a wide range of Verizon Business products
and services.
-- Seamless and secure access to critical data and tools to manage that
data.
-- Easy to use applications and tools to help improve productivity and
efficiency.
-- Quickly determining and allocating resources where they are needed
most to help control costs.
-- A near real-time view of their network via the Dashboard that gives
global topology, rolling 30-day network availability and trouble-
ticket reporting.

"Companies that can provide customer portals that focus on self
service, application development and integration will be well
received in the marketplace," said Brian Washburn, principal analyst,
Business Network Services with Current Analysis. "What customers want
is to make their businesses run smoother through one portal that
offers one solution and is accessible around the globe, integrating
the functionality they need."

Verizon Business will continue to make additional enhancements to
the Customer Center in response to feedback and customer usability
studies to further its strategy to make it easy to do business with
Verizon Business.

About Verizon Business

Verizon Business, a unit of Verizon Communications (NYSE: VZ), is
a leading provider of advanced communications and information
technology (IT) solutions to large business and government customers
worldwide. Combining unsurpassed global network reach with advanced
technology and professional service capabilities, Verizon Business
delivers innovative and seamless business solutions to customers
around the world. For more information, visit
www.verizonbusiness.com.

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Web site: http://www.verizon.com

ots Originaltext: Verizon Business
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Contact:
Carolyn Tyler, +1-303-390-6593, carolyn.tyler@verizon.com, or Jo
Perrin, +44-770-252-5868, jo.perrin@verizonbusiness.com, both for
Verizon Business. Company News On-Call:
http://www.prnewswire.com/comp/094251.html