Nortel Launches New SIP Contact Center Capabilities to Add New Dimensions to Customer Service Communications

Toronto, Canada (ots/PRNewswire) -

- Video, Voice, IM in One Customer Session

TORONTO, Canada, December 5 /PRNewswire/ --

Nortel(x) (NYSE/TSX: NT) today announced new capabilities for its
SIP Contact Center 6.0 solution that adds new dimensions to customer
service through a versatile range of communication choices.

Customers benefit from capabilities that will let them interact
with agents via video or start a call with one means of
communication then change to another within the same session. If a
customer is waiting for agent assistance, information relevant to
their inquiry can be pushed to them through web pages.

"Nortel's SIP Contact Center solution creates a breakthrough
consumer experience by providing customers a range of methods
through which they can receive support," said Dave Murashige,
general manager, Multimedia Applications, Nortel. "It helps
businesses drive ongoing competitive advantage by offering customers
a multi-modal approach such as starting a call with voice, moving to
video and using Instant Messaging at the same time. What once would
have taken multiple sessions can now be done in one."

Nortel's SIP Contact Center 6.0 helps customers get information
faster when they access the contact center via the company's web
site because they are automatically pushed a web page that
references the information they need while they wait for an
available agent. Also, once they are speaking with an agent, expert
advice is not limited to one agent. A virtual team of knowledge
experts can collaborate via phone, web, email, chat, IM, or video.

Companies such as Vantis Credit Union, a financial company based
in Winnipeg and serving 22,000 members, are already using the Nortel
SIP Contact Center solution to improve customer service and employee
productivity.

"As a result of Nortel's SIP-based solution, we are restructuring
our internal processes for easy retrieval access of our member files
to provide excellent service at any time, all while reducing our
cost base," said Michel Audette, President and CEO, Vantis Credit
Union. "It is about bringing in new tools, that can be deployed
easily, and ultimately help us better communicate with our members."

The Nortel Contact Center uses industry-standard SIP interfaces,
simplifying solution deployment and enabling true integration with a
multivendor SIP architecture. Having a native SIP application means
there is no data interpretation needed so information can pass
through the network faster, allowing companies to easily add
multimedia services.

SIP is the first technology protocol designed to support
multimedia communications across any device.

"SIP is revolutionary," said Alec Ko, executive consultant, CGI.
"A customer will make the decision to buy - or not buy - a
particular item based on customer service. Today's savvy buyer wants
more for their money; they want a company that stands behind their
offerings. What better way than to give them a quick, one-stop arena
for getting the answers they need to be productive. At the end of
the day, that's what they'll remember most."

Nortel's Contact Center 6.0, is a next-generation SIP-based
multimedia contact center designed to be open and interface with any
endpoints whether mobile, IP, SIP or TDM. It offers a single
architecture that enables managers to adapt any contact center to
meet diverse customer needs and accelerate customer resolution,
often in a single session.

About Nortel

Nortel is a recognized leader in delivering communications
capabilities that enhance the human experience, ignite and power
global commerce, and secure and protect the world's most critical
information. Our next-generation technologies, for both service
providers and enterprises, span access and core networks, support
multimedia and business-critical applications, and help eliminate
today's barriers to efficiency, speed and performance by simplifying
networks and connecting people with information. Nortel does
business in more than 150 countries. For more information, visit
Nortel on the Web at www.nortel.com. For the latest Nortel news,
visit www.nortel.com/news.

Certain statements in this press release may contain words such as
"could", "expects", "may", "anticipates", "believes", "intends",
"estimates ", "targets", "envisions", "seeks" and other similar
language and are considered forward-looking statements or
information under applicable securities legislation. These
statements are based on Nortel's current expectations, estimates,
forecasts and projections about the operating environment, economies
and markets in which Nortel operates. These statements are subject
to important assumptions, risks and uncertainties, which are
difficult to predict and the actual outcome may be materially
different. Further, actual results or events could differ materially
from those contemplated in forward-looking statements as a result of
the following (i) risks and uncertainties relating to Nortel's
restatements and related matters including: Nortel's most recent
restatement and two previous restatements of its financial
statements and related events; the negative impact on Nortel and NNL
of their most recent restatement and delay in filing their financial
statements and related periodic reports; legal judgments, fines,
penalties or settlements, or any substantial regulatory fines or
other penalties or sanctions, related to the ongoing regulatory and
criminal investigations of Nortel in the U.S. and Canada; any
significant pending civil litigation actions not encompassed by
Nortel's proposed class action settlement; any substantial cash
payment and /or significant dilution of Nortel's existing equity
positions resulting from the approval of its proposed class action
settlement; any unsuccessful remediation of Nortel's material
weaknesses in internal control over financial reporting resulting in
an inability to report Nortel's results of operations and financial
condition accurately and in a timely manner; the time required to
implement Nortel's remedial measures; Nortel's inability to access,
in its current form, its shelf registration filed with the United
States Securities and Exchange Commission (SEC), and Nortel's below
investment grade credit rating and any further adverse effect on its
credit rating due to Nortel's restatements of its financial
statements; any adverse affect on Nortel's business and market price
of its publicly traded securities arising from continuing negative
publicity related to Nortel's restatements; Nortel's potential
inability to attract or retain the personnel necessary to achieve
its business objectives; any breach by Nortel of the continued
listing requirements of the NYSE or TSX causing the NYSE and/or the
TSX to commence suspension or delisting procedures; (ii) risks and
uncertainties relating to Nortel's business including: yearly and
quarterly fluctuations of Nortel's operating results; reduced demand
and pricing pressures for its products due to global economic
conditions, significant competition, competitive pricing practice,
cautious capital spending by customers, increased industry
consolidation, rapidly changing technologies, evolving industry
standards, frequent new product introductions and short product life
cycles, and other trends and industry characteristics affecting the
telecommunications industry; the sufficiency of recently announced
restructuring actions, including the potential for higher actual
costs to be incurred in connection with these restructuring actions
compared to the estimated costs of such actions and the ability to
achieve the targeted cost savings and reductions of Nortel's unfunded
pension liability deficit; any material and adverse affects on
Nortel's performance if its expectations regarding market demand for
particular products prove to be wrong or because of certain barriers
in its efforts to expand internationally; any reduction in Nortel's
operating results and any related volatility in the market price of
its publicly traded securities arising from any decline in its gross
margin, or fluctuations in foreign currency exchange rates; any
negative developments associated with Nortel's supply contract and
contract manufacturing agreements including as a result of using a
sole supplier for key optical networking solutions components, and
any defects or errors in Nortel's current or planned products; any
negative impact to Nortel of its failure to achieve its business
transformation objectives, including completion of the sale of its
UMTS access business to Alcatel-Lucent; additional valuation
allowances for all or a portion of its deferred tax assets; Nortel's
failure to protect its intellectual property rights, or any adverse
judgments or settlements arising out of disputes regarding
intellectual property; changes in regulation of the Internet and/or
other aspects of the industry; Nortel's failure to successfully
operate or integrate its strategic acquisitions, or failure to
consummate or succeed with its strategic alliances; any negative
effect of Nortel's failure to evolve adequately its financial and
managerial control and reporting systems and processes, manage and
grow its business, or create an effective risk management strategy;
and (iii) risks and uncertainties relating to Nortel's liquidity,
financing arrangements and capital including: the impact of Nortel's
most recent restatement and two previous restatements of its
financial statements; any inability of Nortel to manage cash flow
fluctuations to fund working capital requirements or achieve its
business objectives in a timely manner or obtain additional sources
of funding; high levels of debt, limitations on Nortel capitalizing
on business opportunities because of support facility covenants, or
on obtaining additional secured debt pursuant to the provisions of
indentures governing certain of Nortel's public debt issues and the
provisions of its support facility; any increase of restricted cash
requirements for Nortel if it is unable to secure alternative support
for obligations arising from certain normal course business
activities, or any inability of Nortel's subsidiaries to provide it
with sufficient funding; any negative effect to Nortel of the need
to make larger defined benefit plans contributions in the future or
exposure to customer credit risks or inability of customers to
fulfill payment obligations under customer financing arrangements;
any negative impact on Nortel's ability to make future acquisitions,
raise capital, issue debt and retain employees arising from stock
price volatility and further declines in the market price of
Nortel's publicly traded securities, or the share consolidation
resulting in a lower total market capitalization or adverse effect
on the liquidity of Nortel's common shares. For additional
information with respect to certain of these and other factors, see
Nortel's Annual Report on Form 10-K /A, Quarterly Reports on Form
10-Q and other securities filings with the SEC. Unless otherwise
required by applicable securities laws, Nortel disclaims any
intention or obligation to update or revise any forward- looking
statements, whether as a result of new information, future events or
otherwise.

TORONTO, Canada, December 5 /PRNewswire/ --

(x) Nortel, the Nortel logo and the Globemark are trademarks of
Nortel Networks.

ots Originaltext: Nortel Networks
Im Internet recherchierbar: http://www.presseportal.de

Contact:
For further information: Mary Pretotto, +1-(905)-863-7777,
maryp@nortel.com; Ben Roome, +44-1628-433-113, benroome@nortel.com