Avaya Acquires Spoken Communications, a Leading Contact Center as a Service Provider

Dubai, Uae (ots/PRNewswire) -

Avaya Holdings Corp. (NYSE: AVYA), a leading global business
communications company announced it has signed a definitive agreement
to acquire Spoken Communications ("Spoken"), a leading innovator in
Contact Center as a Service (CCaaS) solutions for enterprise
customers and a provider of transformative real-time customer
experience management applications built on conversational artificial
intelligence. The transaction, which includes over 170 patents and
patent applications, will be funded by cash on hand. It follows a
co-development partnership formed by Avaya and Spoken in 2017 to
provide CCaaS solutions to Avaya's business process outsourcing
customers.

(Photo: https://mma.prnewswire.com/media/635111/CEO_of_Avaya.jpg )

"With this acquisition, Avaya's large contact center customer base
around the world will have a clear migration path to the cloud," said
Jim Chirico, president and CEO of Avaya. "Customers can retain all
the functionality of their existing premises-based technology and
seamlessly migrate that functionality, at their pace, to achieve all
the benefits of cloud."

Spoken's cloud-native, multitenant architecture is seamlessly
integrated with Avaya Aura and Elite technologies. As a result, it
also provides a robust architecture for both Avaya's omnichannel
offerings, such as Oceana, and its Unified Communications as a
Service solutions.

In addition, customers will gain access to Spoken's specialized
agent quality software applications and services, as well as Spoken's
IntelligentWire contact center automation solutions. IntelligentWire
uses artificial intelligence and deep learning technologies on live
voice conversations to reduce after-call work, drive more intelligent
responses and gain deeper insight into customer sentiment and
experience.

"This transaction is a critical step in positioning our customers,
partners, and new Cloud business for increasing success," said Mercer
Rowe, senior vice president and general manager, Cloud, for Avaya.
"We are now moving at cloud speed, capitalizing on Avaya's momentum
to give our customers greater choice and flexibility in how they buy
and consume our solutions, with the same outstanding experience
whether it's on premises, in the public or private cloud, or a hybrid
model."

Upon completion of the transaction, Rowe will lead the combined
Spoken and Avaya cloud teams to foster innovative growth and cloud
differentiation in the marketplace.

Mohamad Afshar, president and CEO of Spoken, said, "This is an
exciting time to join the Avaya family. Our successful partnership
has demonstrated that working together, Avaya and Spoken can deliver
a compelling cloud-native CCaaS portfolio for Avaya customers that
offers every customer, from small and mid-market businesses to global
enterprises, a seamless path to a modern cloud-based contact center.
Further, Avaya shares our vision for how communications, cloud and
artificial intelligence will come together to transform the customer
experience and drive new efficiencies for businesses everywhere. We
look forward to pursuing this vision together and becoming the #1
cloud based contact center provider in the world. I want to thank
everyone on the Spoken team for the outstanding contributions they
have made to make all of this happen."

The transaction is expected to close in the second quarter of
fiscal 2018, subject to customary closing conditions.

Iman Ghorayeb

+971-4-404-8275

ighorayeb@avaya.com

ots Originaltext: Avaya Holdings Corp.
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Original-Content von: Avaya Holdings Corp., übermittelt durch news aktuell