Online Shop onlineprinters.com Opens New Customer Service Centre / International Team Answers Customer Questions From All Over Europe

Neustadt a. d. Aisch (ots) - The customer service team of
Onlineprinters GmbH, an online printing service provider active all
across Europe, is growing: One million euros have now been invested
at the German company headquarters in the Nuremberg metropolitan
area: The expanded customer service centre received new office spaces
and super-fast IT infrastructure for 40 jobs.

"The centre of our attention is the satisfied customer. We keep
improving our service to that end: It is our goal for every customer
who puts forward a request or question to the online shop on the
phone or in writing to rest assured that they are going to get
help,'" says Anita Holzhauser, head of the customer service centre of
Onlineprinters GmbH. The "Team International" is made up of native
speakers of English, French, Italian, Spanish, Dutch, and Polish.
They reply, on the phone and via email, to the customer questions
they receive daily via the hotlines of the 14 multi- language online
shops in 30 European countries. This team of experts works according
to state-of-the-art communication standards and answers questions
about current print orders, the product range, the shop, usability,
or payment methods. These are tasks which keep growing along with the
current expansion of the range of offset and digital printed products
of the online print shop http://www.onlineprinters.com.

Customer satisfaction is a top priority at onlineprinters.com

Especially because the orders for printed products are processed
entirely online, the customer service centre is the direct connection
to the customer, which means it reflects customer satisfaction. "We
serve facts and emotions. Communication in the customer's language is
a key factor in that. Our work in customer service is intelligent
work. To this purpose, the international team is in constant training
for linguistic proficiency and extensive product know-how," Ms.
Holzhauser emphasises the qualifications of the sales staff. From
business cards to large-format advertising systems, more than 1,400
printed products in over ten million variants can be ordered in large
or small print runs at the onlineprinters.com shops at affordable
prices. Around 3,000 orders are processed every day in the certified
production department of the online print shop
http://www.onlineprinters.com. This e-commerce business is among
Europe's top 5 online print shops and won 80,000 new customers in the
last year alone.

About Onlineprinters GmbH

Onlineprinters GmbH is one of the largest online print shops in
Europe. The German enterprise presently has a staff of 500 and serves
30 countries throughout Europe via multilingual online shops. 30
years of experience and in-house production according to
ProcessStandard Offset (PSO) guarantee top quality of the products
produced in offset and digital printing technology. The product range
encompasses business cards, stationery, flyers, postcards, posters,
catalogues, brochures, calendars and large format advertising
systems. Detailed information on products and company is available in
the online shop and mobile shop of http://www.onlineprinters.com

Press contact:
Onlineprinters GmbH
Patrick Piecha
Phone: +49(0)9161/6209807
press@onlineprinters.com